Cleaning and inspection of the components take approx. one to two work weeks. Afterwards you will receive our cost estimate.
After written approval of the cost estimate in form of an order, the repair process takes approx. two to three work weeks – deviating delivery dates are indicated on the cost estimate.
There is a charge of €89 for cleaning and inspection. However, this will be credited when ordering the repair or purchasing a comparable new part.
If components cannot be repaired, we will send you an offer for new parts.
Irreparable items are scrapped in-house but can also be returned if necessary. Please inform us at the latest when ordering how irreparable items are to be dealt with.
The cost of scrapping is €79, which is waived if a comparable new part is ordered.
Unless otherwise confirmed in our order confirmation, the warranty period is twelve months from delivery. However, this does not apply to wearing parts such as rotor, stator, seals, etc.
Should major problems occur with the unit, please contact the responsible sales representative directly.
If you have any queries, please write to: firstname.lastname@example.org
In your message, be sure to include known reference numbers, commission or project numbers and/or serial numbers.
Please send the components together with the completed form “Registration for return of goods” to the following address (you will also find this on the registration form):
ViscoTec Pumpen- u. Dosiertechnik GmbH
D- 84513 Töging a. Inn
The dosed medium is checked and evaluated with the specified material designation.
Therefore, please state the material designation as precisely as possible or, at best, send us the safety data sheet (in German or English).
If the inspection reveals that there is a risk to our employees, pre-cleaning is mandatory.
You will find illustrations of this on the registration form.
Do you have any further questions? We will be happy to help you.
- Contact us!