Easier and Faster Management of Consumables
For more than two decades, industrial customers from all sectors have had a reliable partner in ViscoTec for the development of precise dispensing solutions. More than 370 employees, from sales to final assembly, are committed to ensuring that everything runs smoothly, from project planning to commissioning. ViscoTec has now implemented a web store to provide users with quick access to consumables outside of business hours. Customers can obtain everything they need to operate their dosing system here. Customers are currently placing orders for consumables, which were previously processed as quickly as possible in the order processing department, daily.
Due to the web store and standardized new processes, efficiency has now tripled – deliveries within 24 hours are the new standard. The back office at ViscoTec now has more time to answer individual questions about dosing systems and equipment and to provide specific advice on particular issues.
Another advantage of the webshop: The parts are guaranteed to be a perfect fit. In addition to the precise fit of the dosing systems, purchasing in the web store also ensures quality in production, as the interaction of all components is guaranteed – mixers and dosing needles are clearly listed. Orders can be placed at any time, regardless of operating hours, and are processed immediately. For all existing ViscoTec customers, the historically set payment terms from the ERP are retained; new customers are guided by the payment terms preset by ViscoTec. This eliminates the need for time-consuming quotation processing on both sides. Customers also receive information on prices and availability as soon as they place their order. The resulting purchasing history enables quick access to the required consumables and therefore efficient reordering. ViscoTec has standardized the processes following an order. In this way, the company guarantees reliable delivery readiness and a smooth delivery process: orders are delivered the day after they are processed (orders received by 9 a.m.). In emergencies, an express order can be triggered. On request, customers receive the tracking number of the shipping service provider by e-mail and can track their delivery.
With the new webshop, ViscoTec is responding to current market requirements and accelerating its processes relating to the supply of consumables. The webshop is to be gradually expanded and will also offer spare parts and more. The dosing specialist positions itself as an innovative company, preparing for the future with this digital offering.
To celebrate the webshop launch, customers will receive a 20 % discount. Please note: The displayed price and the actual price differ, the discount only becomes visible when an order is placed.