Service

Commissioning / After Sales Service

Only if you are satisfied, so are we. Our experts in the service team will be at your side directly in production from the moment you start up. We accompany you throughout the entire service life of the dosing system. In the event of a production fault, for process optimization, for maintenance, etc. – worldwide.

ViscoTec is growing steadily and the number of dosing systems sold worldwide is increasing. And so is the demand for services. This is why we are expanding our service department. We optimize processes and hire additional specialists to offer you the best service.

Our experts in the service team will be at your side directly in production from the time of commissioning.

Service hotline

From now on, there is a central contact point for all service questions:

You can reach the hotline by telephone at
+49(0) 8631 9274-115
from Monday to Thursday from 8.00 a.m. to 5.00 p.m. and on Friday from 8.00 a.m. to 12.00 noon.

 

 

In a word with Dean Didion, the head of our service department:

What core competencies do the individual employees have?

All our service technicians have a mechanical or electrical education. They also have several years of professional experience with all ViscoTec products. This is due to the thorough induction at Viscotec. All Service Engineers have to complete work experience in all manufacturing departments from assembly to logistics. The typical training for a service employee at ViscoTec takes about a year before the colleague are allowed to install a system on his or her own.

Our service employees are absolute team players, and receive regular training for this important skill and the other different roles in the service team: Supporting or directly on site.

Another important competenc of our colleagues is their absolute reliability, a quality-oriented way of working and perfect time management – customer satisfaction always comes first.

What makes the ViscoTec service team special?

The quality-oriented way of working. As mentioned above, customer satisfaction always comes first at ViscoTec. This is why we have a team of motivated, well-trained and flexible employees. Our management attaches great importance to making all important resources available to the service employees: Company car, IT, further training, we also have superb 4th level support in-house. Much value is also placed on a healthy work-life balance.

When and with what requests can you call the service hotline?

The service hotline is a possibility for all our customers, which can also be used free of charge beyond the statutory warranty. It is not only to be seen as a service, but also as a central contact point for all service enquiries: Maintenance, IBN, repair, process optimization etc.

What is planned for the future in the field of service?

Many things. New workflows are to be introduced in order to work even more efficiently. A dedicated  service software is planned. In addition, there will be further service modules, the service hotline being the first of them. We want to and will continue to adapt our services to the new requirements and needs of our customers in the coming years.

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